Privacy Policy
Your privacy and confidentiality are our top priorities for home therapy services
Last updated: January 2024
At Relaxoheal, we are committed to protecting your personal information and maintaining the highest standards of client confidentiality for our home therapy services. This Privacy Policy explains how we collect, use, and protect your information in compliance with Indian privacy laws and regulations.
Personal Information
- Name, contact details (phone, email, home address)
- Date of birth and gender
- Emergency contact information
- Payment information (processed securely)
- Home address and specific location details for service delivery
Health Information
- Medical history relevant to home massage therapy
- Current health conditions and medications
- Allergies and sensitivities
- Treatment preferences and session notes
- Home environment considerations for therapy sessions
Service Information
- Home appointment history and preferences
- Service feedback and reviews
- Communication records
- Travel distance and logistics information
- Provide personalized home massage therapy services
- Schedule and manage home appointments
- Navigate to your home location for service delivery
- Ensure your safety and well-being during home treatment sessions
- Process payments and maintain financial records
- Communicate about appointments, services, and promotions
- Improve our home therapy services based on your feedback
- Comply with legal and regulatory requirements
Security Measures
- Secure storage of physical and digital records
- Access restricted to authorized mobile therapists only
- Regular security audits and updates
- Encrypted data transmission and storage
- Secure payment processing systems
- Protected client address information for home services
Mobile Staff Training
- All home therapy staff trained on privacy and confidentiality
- Signed confidentiality agreements
- Regular privacy policy updates and training
- Home service specific privacy protocols
We do not sell, trade, or share your personal information with third parties except in the following circumstances:
- With your consent: When you explicitly authorize us to share information
- Medical emergencies: To emergency services or healthcare providers when necessary during home sessions
- Legal requirements: When required by law or court order
- Service providers: With trusted partners who help us operate our home therapy business (payment processors, appointment systems) under strict confidentiality agreements
You have the right to:
- Access your personal information we hold
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
- File a complaint about our privacy practices
- Receive a copy of your health records
- Request that we stop providing home services
- Health records: Retained for 7 years as per Indian medical record requirements
- Financial records: Retained for 7 years for tax and audit purposes
- Marketing data: Until you opt-out or request deletion
- Home appointment history: Retained for service continuity and reference
- Address information: Retained only while providing ongoing home services
Our website uses cookies to improve your home therapy booking experience:
- Essential cookies: Required for website functionality
- Analytics cookies: Help us understand website usage and improve home service booking
- Preference cookies: Remember your settings and home service preferences
You can control cookie settings through your browser preferences.
We do not knowingly collect personal information from children under 18 without parental consent. For minors receiving home therapy services, we require parental/guardian consent and involvement in all privacy-related decisions and must have a parent/guardian present during home sessions.
We may update this Privacy Policy periodically to reflect changes in our home therapy practices or legal requirements. We will notify you of significant changes via email or prominent notice on our website. Continued use of our home therapy services after changes indicates acceptance of the updated policy.
Phone: +91 88797 28102
Business Hours: Mon-Sun, 9 AM - 9 PM